Privacy Policy
Living Waters Gunite Pools & Spas Services | Privacy Policy
Last Updated: December 28, 2025
Introduction and Scope
This Privacy Policy applies to the website lwgpoolsandspas.com and describes how Living Waters Gunite Pools & Spas (“we,” “our,” or “us”) collects, uses, and protects your personal information. Living Waters Gunite Pools & Spas is headquartered in Sandwich, Massachusetts, and complies with all applicable federal and Massachusetts laws.
Information We Collect
We may collect the following types of personal information:
Direct Contact Information
When you contact us through our website, phone, or email, we may collect your name, email address, phone number, address, and the contents of your message.
Service Requests
When you request services or estimates, we may collect your name, address, phone number, email address, and details related to the requested service.
Log Files and Usage Data
We automatically collect certain technical information such as IP address, browser type, internet service provider, date and time stamps, referring/exit pages, and interaction data to improve website performance and security.
How We Use Your Information
We use collected information to:
Operate and maintain our website
Respond to inquiries and service requests
Provide customer support and service updates
Send appointment confirmations and scheduling communications
Improve website functionality and user experience
Analyze website usage and trends
Detect and prevent fraud or misuse
SMS Communications and Consent
By providing your phone number through our website forms, phone calls, or direct communication, you consent to receive text messages from Living Waters Gunite Pools & Spas related to:
Service inquiries
Appointment confirmations and reminders
Scheduling updates
Customer support and service-related communications
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us at (774) 368-4221.
Mobile Information and Third-Party Sharing
We do not sell, rent, or share mobile phone numbers or SMS consent with third parties for marketing purposes.
Mobile information will only be used to provide the services described above and to communicate directly with you. To opt out of SMS messages, reply STOP.
Website Information Sharing
We do not sell or rent personal information to third parties. We may share information only in the following circumstances:
With trusted service providers who assist in operating our website and business
When required by law or legal process
To protect our rights, property, safety, or users
User Rights
You have the right to:
Access and review your personal information
Request corrections to inaccurate information
Request deletion of your personal information, subject to legal requirements
To exercise these rights, contact us at info@lwgpoolsandspas.com or (774) 368-4221.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information, including:
Restricted access controls
Secure data handling practices
Regular security reviews
We maintain a Written Information Security Program (WISP) in compliance with Massachusetts data security regulations (201 CMR 17.00).
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Cookies and Tracking Technologies
We use cookies and similar technologies to analyze website usage and improve functionality. You may control cookie preferences through your browser settings.
Opt-Out Options
You may opt out of marketing communications at any time by following the instructions in those messages or by contacting us directly.
For SMS messages, reply STOP to unsubscribe.
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
Contact Information
If you have questions about this Privacy Policy, please contact:
Living Waters Gunite Pools & Spas
15 Jan Sebastian Drive, STE D1
Sandwich, MA 02563
📞 (774) 368-4221
📧 info@lwgpoolsandspas.com